Frequently asked

Croydon removals FAQ

The things people ask us most, answered plainly. Can’t see yours? Ask us directly.

Which parts of Croydon do you cover?

The whole borough. That means central Croydon and Addiscombe (CR0), South Croydon, Sanderstead and Selsdon (CR2), Thornton Heath (CR7), Purley and Kenley (CR8), Coulsdon (CR5), plus South Norwood, Norbury, Selhurst, Shirley, Waddon and New Addington. Neighbouring parts of south London are fine too.

How far do you move people?

We think of it as a reach ladder: around Croydon, across Greater London, anywhere in the UK, and abroad to four countries — France, Italy, Spain and Portugal. Those four are the only international destinations we serve.

Do you do house removals and office removals?

Both. House and flat moves are most of our work, from a studio above a shop in Purley to a family home in Sanderstead. We also move offices and small businesses around central Croydon and across London, planned around building access and your working day.

Can you sort parking for the van in Croydon?

Yes, where it’s needed. Much of central and north Croydon sits in controlled parking zones, so on many streets the van needs a parking bay suspension arranged with Croydon Council ahead of the move. Tell us both addresses and we’ll say whether one is needed and who applies.

We live in a tower block. Is that a problem?

Not at all — it just needs planning. We ask about the lift, whether it can be booked or protected, where the vehicle can park and the distance from there to the entrance. Converted office blocks around the town centre often have a managing agent with their own rules, and we work to those.

Do you move both ways — out of the UK and back?

Yes. We move households from Croydon to France, Italy, Spain and Portugal, and we bring people home from those four countries too. Coming back is handled with the same care as heading out.

How much will it cost, and how long will it take?

Both depend on the specifics — where it’s going, how much there is, the access at both ends and, for moves abroad, customs. Rather than quote a figure that might not hold, we scope your move and send a clear written quote that sets out what’s included and an estimated timing window.

Do you handle customs for moves to France, Italy, Spain or Portugal?

Yes. Moving household goods from the UK into the EU involves customs formalities. We prepare the paperwork before departure and tell you early which documents we need from you, so nothing is held up on the way.

Can you pack for us?

We can pack everything, just the fragile and awkward pieces, or drop off materials if you’d rather do it yourself. For anything going abroad we strongly recommend export-standard packing.

Can you store our things between homes?

Yes. Completion dates rarely line up, especially on a chain or a move abroad. We offer secure storage, short or long term, so a delay doesn’t force a rushed decision.

Do you take small moves, like a few items or a single room?

Yes. A van and crew for a handful of items, a room or a student flat is part of what we do around Croydon. Tell us what’s going and we’ll suggest the right size of vehicle rather than sending more than you need.

How do we get started?

Send us your pickup and drop-off addresses and a few details about what you’re moving, through the quote form or by email. We’ll review it and come back to talk through the next step — no obligation, no hard sell.

Still weighing it up?

Tell us about your move and we’ll answer whatever the FAQ didn’t.