Terms & conditions
The basis on which we quote for and carry out your move.
These terms govern the quotes and removal services provided by Croydon Removals. They are a plain-English summary; the binding contract for your move is the written booking confirmation we issue, which prevails if anything here differs from it.
Quotes and bookings
Quotes are based on the information you give us — volume, addresses, access and timing. If the actual move differs materially from what you described, the price may need to be adjusted. Unless stated otherwise, a written quote remains valid for thirty days from its date. Your move is confirmed once you accept the quote and we issue a booking confirmation.
Deposits, payment and cancellation
A deposit may be required to secure your move date. Where a deposit has been paid, it is refundable if you cancel within fourteen days of booking, provided the cancellation is well ahead of the scheduled collection. The balance is due before delivery unless we agree otherwise in writing. Cancellations close to the collection date may incur charges to cover costs already committed.
Your responsibilities
- Give accurate information about what is being moved and the access at both addresses.
- Ensure items are ready as agreed if you have not booked our packing service.
- Tell us about anything fragile, high-value, hazardous or prohibited before the move.
- Provide the documentation needed for customs clearance in good time on international moves.
- Keep personal documents, valuables, medicines and irreplaceable items with you rather than in the load.
Items we cannot carry
For safety and legal reasons we cannot transport certain goods, including hazardous or flammable materials, perishable food, plants, and anything prohibited under UK or destination-country law. Ask us if you are unsure about a particular item.
International moves and customs
Moves between the UK and other countries are subject to customs formalities and to circumstances outside our control, including border processing, weather and ferry schedules. We will keep you informed and give you a realistic transit window, but we cannot guarantee an exact delivery time.
Liability and insurance
We take great care with your belongings. Our liability is set out in full in your booking confirmation, and appropriate goods-in-transit cover applies to your move. We recommend you check the cover offered and arrange additional insurance for items of particularly high value.
Claims
If something is damaged or missing, please tell us as soon as you notice and report any claim to us in writing within seven days of delivery, so we can investigate promptly while the circumstances are fresh. Keep the item and its packing where possible, as they may be needed to assess the claim.
Governing law
These terms and any move we carry out are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, without affecting any statutory rights you have as a consumer.
Contact
Questions about these terms? Email hello@croydonremovals.uk.
The durations stated above (quote validity, deposit refund window and claims-reporting window) are contractual terms and apply as written. All other timings for your move are set out individually in your written quote and booking confirmation.