Privacy policy
How we handle the information you share with us.
This policy explains how Croydon Removals ("we", "us") collects and uses personal information when you request a quote, contact us, or browse this website. We only collect what we need to help with your move.
What we collect
When you use our quote or contact forms, we collect the details you provide: your name, phone number, email address, pickup and drop-off addresses, your preferred moving date if you give one, and any notes you add. Please don’t send sensitive personal data or payment card details through these forms.
As on most websites, we also collect limited technical information automatically — approximate location, browser type, pages visited — through analytics, to understand how the site is used and improve it.
How we use it
- To prepare and send you a quote for your move.
- To contact you about your enquiry and arrange your removal.
- To respond to questions you send us.
- To improve our website and services.
We rely on your consent, and our legitimate interest in responding to enquiries, as the legal basis for this processing.
Who we share it with
We share your details only with the people needed to deliver your move — the crews and any overseas partners on your route — and with service providers who help us operate (form-handling and analytics tools). We never sell your personal information.
Cookies and analytics
This site uses cookies and similar technologies for essential functionality and analytics. You can control cookies through your browser settings. Our quote form is protected by reCAPTCHA, subject to Google’s privacy policy and terms.
How long we keep it
We keep enquiry and move records for as long as needed to provide our service and meet legal and accounting obligations, and no longer than necessary.
Your rights
You have the right to access the personal information we hold about you, to ask us to correct or delete it, and to object to or restrict certain processing. To exercise any of these, email us at hello@croydonremovals.uk.
Contact
Questions about this policy or your data? Email hello@croydonremovals.uk.
This policy may be updated from time to time. The version on this page is the current one.